FC-10-0040F-284-02-12 Fortinet FortiGate-40F 1 Year ASE FortiCare (24x7 plus Advanced Services Ticket Handling)
Fortinet FortiGate-40F 1 Year ASE FortiCare (24x7 plus Advanced Services Ticket Handling). License quantity: 1 license(s), Number of years: 1 year(s), Service time (hours x days): 24x7
Advanced Services for Enterprise
Integrated support to maximize the value of your Fortinet appliances
FortiCare Advanced Services for Enterprise provides integrated support to sustain and optimize Fortinet appliances. This scalable service has different service levels ranging from focused technical support to a comprehensive set of services to help with IT business continuity objectives. An assigned Advanced Services Coordinator will act as your liaison for Fortinet services, facilitating your overall service delivery, and ensuring timely responses through a focused communication channel. Enterprises should also consider Fortinet Professional Services.
FortiCare Advanced Services for Enterprise includes the following options:
The Premium service level provides technical support excellence through fast-track access to the Advanced Services team. Your team will also benefit from included training and certifications, a customized account plan, and proactive after-hours support.
The Business service level builds upon Premium with a designated engineer who will become familiar with your environment and assist in regular ticket reviews. This level also includes bi-annual and root-cause analysis reporting, as well as Advanced Service Points, which may be used to select the most appropriate service for your operational requirements.
The First service level builds upon Business with a technical account manager (TAM) who maintains long-term technical engagement while providing direct technical support, operational reviews, and quarterly reporting. The TAM will help your team with best practices guidance, upgrade assistance, extended software support to facilitate upgrade planning, and advanced notifications.
First is also available as a Global First service which provides larger geographical coverage by including a designated lead engineer per major region.
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|Service time (hours x days)
WARRANTY, RETURNS AND ADDITIONAL INFORMATION
Limited Warranty period (spare parts): 1 year
Limited Warranty period (labour): 1 year
Support Phone: 00971585548148
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Return for return within three days
Return for replacement within three days
Technivision covers this item under Standard Return Policy
Out-of-stock labelled product products ready for delivery within 2-4 working days in UAE.
For non-existing items, it will take a maximum of 4-6 weeks with a return to Back Orders.
Sales Phone: 00971 58 5548148
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