• Customers are only allowed to return products as a result of the product being defective or due to an order entry error or manufacturing error.
• Our return policy on most products is 15 days from delivery. If your order is outside of the return window, please contact Supplity Support for product support.
• Check product for specific return policy such as non-returnable products or unopened only, Restrictions may apply to certain products, such as:
  • Consumables such as printer cartridges
  • Products with serial numbers removed.
  • Products that were modified by the customer.
  • Items that clearly mentioned as (clearance Items).
• For products which appear defective, technical support may be provided to assess the problem (applies only to UAE customers). Supplity will either perform the needed repairs or authorize a return of the product.
• Please ensure that the item you're returning is repackaged with all the cords, adapters, parts, accessories, freebies and documentation that were included when you received it.
• Any returned products that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Refunds

• Your refund will be initiated once we receive your return.
• Original shipping and handling charges may not be refunded.
• We can only issue refunds back through bank transfer.
• Parts of bundle or promotions are not refundable, the defected part can only be replaced.

Standard Return Process

• Initiate a return request via “My orders” page or via call (+971 4 8816188)or via email to support@supplity.com, please insure to include the reason for return, enter an Online Order Id, Purchase Order, Sales Order or Serial Number for the product that the return is being requested for.
• Our support will inspect your claim and issue a “Return Material Confirmation (RMC)”.
• After receiving your RMC place all items in original packaging.
• Products must be returned/shipped to Supplity’s designated location within 15 days of receiving your RMC.
• Once we receive the returned item, we will inspect it and confirm the claim and the viable reason for returning the item, a refund will be issued. The refund payment will be proceed to the customer within 15-20 days.