SMALL BUSINESS IT SUPPORT

At Source One Technology, we understand that every business faces a unique set of challenges when it comes to implementing technology to meet the ever-changing needs of their growing organization; without disrupting services or requiring excessive and overly complicated hardware expenditures.

We can help you implement IT solutions that are flexible, can be adapted for various situations, and can be easily managed and supported by your current staffing/employees without requiring monthly service fees or managed IT service contracts.

Most importantly for you, all of our onsite engineers have 10+ years of consulting experience, and are easily reachable and equally as responsive (via both phone and email) should any technical issues emerge, before, during, or after the project and scope of work we’re currently engaged in.

We can offer personalized small business IT support in the following key areas:

Data Backups: Local backups, Off-site backups, Cloud backups
Desktop Support: End-user PC/Desktop problems, Printer management
Email Services: Microsoft Exchange, Microsoft Office 365, Google for Business, etc.
Firewalls/Security: Cisco, Sonicwall, Watchguard, Fortigate, Untangle, and other UTM solutions
IT Performance Troubleshooting: Network, Server, and Internet bandwidth troubleshooting
Microsoft SBS: Microsoft Small Business Server administration and support
Computer Networking Services: HP, Cisco, Juniper, 3COM, Netgear
Remote Access: Site-to-Site VPNs, PPTP/IPSec VPNS, SSL VPNs, Terminal Services
Server Administration: Windows 2003, 2008, 2012, 2016, 2019 and Linux
Storage SANs: HP, Dell, EMC, NetApp, IBM
Virtualization: VMWare vSphere, Microsoft Hyper-V virtualization solutions
Moves/Adds/Changes: New installations and/or relocations of Computers/Phones

 

Why work with us?


Technivision provides small business IT support and IT services to help your company implement reliable, cost-effective, IT solutions and that will give your business the technology tools necessary to succeed and grow!
 



Free

 
Hardware Coverage
PCs/Notebooks
Printers & Scanners
 
 
 
Hardware Support Level
Spare Parts By order
On-Site check (chargable)
Disk Maintenance (chargable)
PC / Printer Cleaning (chargable)
 
 
Support Coverage
Call Support (X)
Remote Support (X)
Ticket Response Time (24 hours)
Emergency Onsite Support (X)
 
Managed Services
Infrastructure and Device Management (X)
Cloud / SaaS Application Managmenet (X)
24X7X365 Monitoring (X)
Help Desk and On-Site Services (X)
Backup & Disaster Recovery (X)
 
Basic Security
Email Encryption / SPAM Filtering (X)
Web Content Filtering (X)
Antivirus / Antimalware (X)
Firewall Management (X)
 
 Cybersecurity
Password Protection (X)
Single Sign On (SSO) (X)
Disk Encryption / Protection (X)
Multi-Factor Authoentication (X)
Cybersecurity Risk Assessment (X)
Vulerability Scanning (X)
Intrusion Detection System (IDS) (X)
Threat Intelligence Platform (TIP) (X)
Managed SOC (X)
Security Awareness Training (X)
Log Collection (SIEM) (X)
End Point Detection & Responce (EDR) (X)
Data Loss Prevention (X)
Network Access Control (X)
Uert Behaviotal Analytics (X)
 
 
Report
Server Profile + Network Diagram (X)
Maintenance Service checklist (X)
Monthly Service Report (X)
 

Smart

 
Hardware Coverage
PCs/Notebooks
Printers & Scanners
 ADSL Routers + Switches
 
 
Hardware Support Level
Spare Parts by order
On-Site Check 2 months
Disk Maintenance
PC / Printer Cleaning
 
 
Support Coverage
Call Support 
Remote Support 
Ticket Response Time (6-9 hours)
Emergency Onsite Support (24h)
 
Managed Services
Infrastructure and Device Management 
Cloud / SaaS Application Managmenet
24X7X365 Monitoring 
Help Desk and On-Site Services 
Backup & Disaster Recovery 
 
Basic Security
Email Encryption / SPAM Filtering 
Web Content Filtering 
Antivirus / Antimalware 
Firewall Management 
 
 Cybersecurity
Password Protection (X)
Single Sign On (SSO) (X)
Disk Encryption / Protection (X)
Multi-Factor Authoentication (X)
Cybersecurity Risk Assessment (X)
Vulerability Scanning (X)
Intrusion Detection System (IDS) (X)
Threat Intelligence Platform (TIP) (X)
Managed SOC (X)
Security Awareness Training (X)
Log Collection (SIEM) (X)
End Point Detection & Responce (EDR) (X)
Data Loss Prevention (X)
Network Access Control (X)
Uert Behaviotal Analytics (X)
 
 
 
Report
Server Profile + Network Diagram (X)
Maintenance Service checklist (X)
Monthly Service Report (X)
 
 

Professional

 
Hardware Coverage
PCs/Notebooks
Printers & Scanners
ADSL Routers + Switches

Server and Storage

 
Hardware Support Level
Spare Parts availabil 2-4 business days
On-Site Check every 1 months
Network Settings & Connectivity
Disk Maintenance
PC Cleaning
 
Support Coverage
Call Support
Remote Support
Ticket Response Time (3-6 hours)
Emergency Onsite Support (3ours)
 
Managed Services
Infrastructure and Device Management
Cloud / SaaS Application Managmenet 
24X7X365 Monitoring
Help Desk and On-Site Services
Backup & Disaster Recovery
 
Basic Security
Email Encryption / SPAM Filtering
Web Content Filtering
Antivirus / Antimalware
Firewall Management
 
Cybersecurity
Password Protection
Single Sign On (SSO)
Disk Encryption / Protection
Multi-Factor Authoentication
Cybersecurity Risk Assessment
Vulerability Scanning
Intrusion Detection System (IDS)
Threat Intelligence Platform (TIP)
Managed SOC (X)
Security Awareness Training (X)
Log Collection (SIEM) 
End Point Detection & Responce (EDR)
Data Loss Prevention
Network Access Control
Uert Behaviotal Analytics
 
Report
Server Profile + Network Diagram
Maintenance Service checklist
Monthly Service Report

Unlimited 

 
Hardware Coverage
PCs/Notebooks
ADSL Routers + Switches
Printers & Scanners
Server and Storage
Loan of Equipment
 
Hardware Support Level
Spare Parts immidate delivery 
On-Site Check every 2 weeks
Network Settings & Connectivity
Disk Maintenance
PC Cleaning
 
Support Coverage
Call Support
Remote Support
Ticket Response Time (1 min)
Emergency Onsite Support (1Hour)
 
Managed Services
Infrastructure and Device Management
Cloud / SaaS Application Managmenet 
24X7X365 Monitoring
Help Desk and On-Site Services
Backup & Disaster Recovery
 
Basic Security
Email Encryption / SPAM Filtering
Web Content Filtering
Antivirus / Antimalware
Firewall Management
 
Cybersecurity
Password Protection
Single Sign On (SSO)
Disk Encryption / Protection
Multi-Factor Authoentication
Cybersecurity Risk Assessment
Vulerability Scanning
Intrusion Detection System (IDS)
Threat Intelligence Platform (TIP)
Managed SOC
Security Awareness Training
Log Collection (SIEM)
End Point Detection & Responce (EDR)
Data Loss Prevention
Network Access Control
Uert Behaviotal Analytics
 
Report
Server Profile + Network Diagram
Maintenance Service checklist
Maintenance Service checklist
Monthly Service Report
Annual Health Check Report
Machine Profile
 

Free

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Start from 125$ / Monthly

Start from 175$ / Monthly

Start from 250$ / Monthly


Technivision Maintenance  and Support  Services Powered By

 

Sophos:  The world's best endpoint protection with the ability to detect and investigate threats across endpoints, servers, firewalls, and other data sources. See the bigger picture so you never miss a thing.

Veeam: By eliminating tapes and manual processes, StorSafe can save organizations time and money. Choose a backup-to-disk target for use with your Veeam backup and restore

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